Help & Support

Get in touch

Email support@seraphimapp.com and a person will read it. Telling us your device and iOS version saves a round trip.

Managing your subscription

Selira Premium is billed through your Apple ID, so it is managed in iOS Settings rather than in the app: tap your name at the top of Settings, then Subscriptions.

Cancelling there stops the next renewal. You keep access until the period you have already paid for runs out.

Refunds are handled by Apple, not by us — request one at reportaproblem.apple.com.

I paid but Premium is not showing

Open the paywall and tap Restore Purchases. That re-checks your Apple ID and is the fix in almost every case, particularly on a new device.

Make sure you are signed in with the same Apple ID that bought the subscription. If it still does not appear, email support@seraphimapp.com.

The alarm did not go off

Check that your device was not silenced or in a Focus mode that blocks Selira, that the volume is up, and that the device had charge.

Selira's alarm is a gentle wake-up, not a guarantee — please use your device's built-in alarm for anything with a real consequence, like a flight or a shift.

Audio stops, or will not play to my speaker

Scenes are downloaded before they play, so the first play of a new scene needs a connection. After that they work offline.

For AirPlay, choose the speaker from the route button inside the player rather than from Control Centre — that way Selira knows about the change and can adjust.

Deleting your account

Profile → Delete Account removes your profile, statistics, session history, saved mixes and sessions, and breathing patterns. It is immediate and cannot be undone.

Deleting the app on its own does not delete your account, and it does not cancel a subscription — cancel that in iOS Settings.